Can I purchase tickets by phone?
Of course. You can call 02475 185480
How can I pay for my order?
We only take payments by credit or debit cards. We accept Visa, Delta, MasterCard, JCB, Electron, Switch, and Solo cards. We regret that we do not accept American Express or Diners Club cards. We cannot accept payments by cash, cheque or postal order.
What's your phone number?
Our phone Number is 02475 185480. Opening hours are 9am till 5pm. If you wish to make an enquiry about your existing order, please email firstname.lastname@example.org
Where can I see Ticketsandgigs.com Terms and Conditions?
They are available to read in full on the final page of the booking process as well as in the footer menu.
If I am a disabled person what is the best way for me to make a booking?
The best way to book any special seating requirements is to call us on 02475 185480. Many venues handle disabled bookings directly, as they need to talk to the customers to determine specific needs and therefore the best seating/allocation. If this is the case, we'll usually be able to provide you with the venue's direct phone number. For some venues, we can book accessible seats, but again, we prefer to speak to customers to ensure they are given the best options regarding their requirements. For these reasons, most events are not set up to book disabled tickets online, for which we apologise. So please, give us a call and we'll do what we can to help. Please Note: The Rialto Reborn, currently has no Disabled access or Facilities.
How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will get an email confirmation from us - please ensure that you enter your email address correctly when booking. Your email confirmation will show details of your order including: show, date, venue, number of tickets and booking reference. Many email account providers offer a filter service to protect you from unwanted junk mail or 'spam'. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent - by emailing email@example.com.
Is your site secure?
Yes, it is. For security when booking, your details are transmitted using industry standard 128 bit SSL (secure socket layer) encryption. You'll need to be using a browser compatible with SSL (most modern ones are).
Why do tickets sell out so quickly?
Unfortunately for some events, demand for tickets far outweighs the number we can supply. Tickets are sold to customers on a first-come-first-served basis, and we do not operate a waiting list for cancellations
Can I cancel my order if I change my mind?
Unfortunately, not. Tickets purchased from Tickets and Gigs are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue).
Why is there a limit on the number of tickets I can buy?
Some shows have a limit on the number of tickets one customer/household/card-holder can purchase. These limits are set by promoters and organisers, not by Tickets & Gigs. If you attempt to purchase over the show limit using the same name, address or card number, Tickets & Gigs reserve the right to cancel your order at any time without notice. If you are only being allowed to purchase one ticket for a seated event, this indicates there may only be single seats available in the auditorium. If you do not wish to sit on your own, please do not book, as we will be unable to exchange your seat or offer you a refund.
I have booked a ticket for the Rialto but I want to sit with my friends?
That’s fine, on the booking form please advise us in the customer notes section, or alternatively email firstname.lastname@example.org with the names of the people you wish to be sat with.
How do I get a reference number?
You get one automatically as part of the booking process. We'll send you a confirmation email that will include a booking reference number.
I haven't received my confirmation email, what should I do?
If you don't receive your confirmation email, please allow up to 24 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder.
Can I cancel or change my booking?
We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example venue, date etc)
I can't make the performance - can I exchange my tickets or get a refund?
Unfortunately, not. Tickets & Gigs has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled.
What happens if an event is cancelled or rescheduled?
As soon as an event is officially cancelled we'll contact you via the contact details you gave us when you booked your tickets, and explain what happens next. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or getting your money back. If a refund is required due to a canceled event or you cannot attend the rescheduled event, we will issue a full refund minus any transaction fees within 90 days of the notice of the reschedule or canceled events.